Blue Cross Blue Shield of Alabama Blue Value Silver
Customer Service Trainee - Birmingham, AL
Blue Cross and Blue Shield of Alabama
Collections, Customer Service Job, Remote or Birmingham, AL
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As the primary contact for our members and providers, the Customer Service Trainee is one of the most important positions at Blue Cross Blue Shield of Alabama.
$28k-30k yearly est.
31d ago
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Customer Service Trainee - Birmingham, AL
Blue Cross and Blue Shield of Alabama
Collections, Customer Service Job, Remote or Birmingham, AL
Opens new tab
As the primary contact for our members and providers, the Customer Service Trainee is one of the most important positions at Blue Cross Blue Shield of Alabama.
$28k-30k yearly est.
31d ago
Opens new tab
Assoc Cons Financial Analyst
Blue Cross and Blue Shield Association
Finance Analyst Job in Chicago, IL
This position is will directly support back-office financial services and support for financial planning, budgeting, forecasting, monitoring, and analysis delivered to the client groups. Serves a key role in the financial reporting process including monthly and custom revenue & expense reporting, resource tracking and time allocation reporting, Plan data reporting, invoice tracking & reconciliation reporting, vendor commitment reporting, as well as budget approval forms and monthly accruals. Provides analytical support to FP&A projects as assigned to help contribute to the successful operation of the various client business units supported. Works collaboratively with members of Finance, Sourcing & Vendor Management, and various levels of management within their assigned business units.
Responsibilities Responsibilities include but are not limited to: This position is will directly support back-office financial services and support for financial planning, budgeting, forecasting, monitoring, and analysis delivered to the client groups. Serves a key role in the financial reporting process including monthly and custom revenue & expense reporting, resource tracking and time allocation reporting, Plan data reporting, invoice tracking & reconciliation reporting, vendor commitment reporting, as well as budget approval forms and monthly accruals. Provides analytical support to FP&A projects as assigned to help contribute to the successful operation of the various client business units supported. Works collaboratively with members of Finance, Sourcing & Vendor Management, and various levels of management within their assigned business units. Primary Job Functions• Prepare various financial reports and forms to support specific business units, fully comprehending underlying data. Reports could include: Monthly and custom financial reporting for certain business units. This could include transaction-level expense and revenue variance reporting, vendor spend against contracts, vendor savings, resource modeling, monthly dashboard reporting including performance metrics, business metrics, core cost goals and benchmarks. Plan transaction-level data reporting, including monthly claims count for revenue tracking and ad hoc Plan and internal requests. Budget related forms supporting the sourcing and vendor management / procurement process.• Provide transactional support to the budget process, revenue/expense forecasts, and capital projections within assigned business units, which includes the following: Support effective financial modeling to collect, streamline, analyze, monitor and communicate financial results to management, for their representation to senior leadership / executives. Perform monthly and ad hoc reporting and monitoring as well as value-added analysis to various levels of staff and management (e.g. variances, accruals, trends, and metrics). * Respond and resolve various ad-hoc financial requests and customer service issues, including but not limited to: Resource modeling, trend reporting, project code set up and monitoring, rush budget forms, ad-hoc analysis, invoice reconciliation, vendor commitment tracking, change requests, accrual analysis, billing inquiries, and customer training. Maintain and foster financial communications with multi-departmental management and amongst the Finance team.• Perform ad hoc transactional analyses or financial modeling in support of a priority project. Experience effectively dealing with ambiguity is desired. * Ensure the quality and integrity of all financial data is accurate by performing all required cross-checks Qualifications Required Basic Qualifications: * Bachelor's degree in Finance or related business discipline * Minimum of 2 years demonstrated work experience in financial planning & analysis or financial reporting * Competency in quality assurance with ability to perform required cross-checks to ensure the quality and accuracy of financial data Preferred Basic Qualifications: * High level of competency with Microsoft Office software (EXCEL, WORD, AND POWERPOINT). * Exemplary organizational skills and ability to manage multiple projects concurrently. * Strong customer service and relationship skills, including the ability to develop and maintain critical relationships. * Strong communication skills, good judgment, and sense of urgency. * Presentation skills: ability to effectively present data/information and respond to questions from various constituents * Strong analytical and financial reporting skills * Detail oriented * Ability to understand see the bigger picture; connect the dots from the detailed level and understand the impact at a higher level Equal Opportunity Employer Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics
$54k-70k yearly est.
8d ago
Project Manager, Clinical Informatics
Blue Cross and Blue Shield Association
Clinical Project Manager Job in Chicago, IL
Responsible for managing small to medium sized projects of low to moderate complexity and all related deliverables. Manages project reporting and transparency of project status for schedule, budget, risks, and issues. Oversight of Project change control and escalation. Facilitates risk evaluation and development of mitigation plans to meet project objectives. Uses standard project management processes, methodologies, and documentation practices to ensure projects meet project objectives.Provide analytical guidance on clinical informatics projects. Responsible for development of visualization/data analytics tools to answer business questions, and, algorithm development and validation.
Responsibilities Responsibilities include but are not limited to: * Manage Project Deliverables: Directly manage all aspects of the project lifecycle through Clincial Informatics project management processes. Ensure stakeholders receive the necessary information to make sound decisions and trade-offs between scope, cost, and schedule. Leads and manage project meetings. Document action items and track follow up. Communicates instructions/processes to project team members in a matrix organization. Rigorously manages scope to ensure commitments are achieved within agreed parameters. Effectively manages vendor deliverables (as warranted by project). Seeks input and advice appropriately. * Plan and Organize: Creates an integrated project schedule, resource plan 15%communications plan for assigned projects. Breaks down the work into logical process steps and works streams. Accurately scopes out length and difficulty of tasks by working with subject matter experts. Revises plans when appropriate. * Problem Solving/Data analysis: Develops clear action plans and schedules to resolve complex issues. Facilitates solutions to business problems using effective techniques to address complex challenges with effective/efficient solutions. Uses a fact based investigation and collection process to facilitate good decision making. Considers the impact to stakeholders and project goals and objectives in problem solving/conflict management. * Also use expertise in data analytics to create reports as well as visualization tools to help convey final results of projects * Perform analytics in a number of healthcare based large data sets, including but not limited to modeling, inference, forecasting. * Use R shiny/HTML/CSS for the development of analytic platforms for data visualization * Project Control: Collects information from multiple sources to assess project status. Uses information to evaluate impact to project deliverables (schedule, scope, budget, resources, issues, quality). Determines status of projects based on common criteria. Documents and communicates status to stakeholders (minimum weekly). Assesses and determines when to use escalation protocols. Fairly reports status considering inputs collected. Enforce and provides oversight of defined project management controls. Validates financial forecasts and provides on-going reconciliation of resources and other related project expenditures. * Lead: Understands the business objectives and communicates clear direction, coaching, and support to project team. Manages the day-to-day activities of projects in a matrixed environment. In partnership with the Director, Clinical Informatics, he/she will: * Recommend and works corrective action implementation with functional managers. Responsible for establishing and maintaining team norms and fostering positive and productive working relationships to maximize the contribution of each and every team member. Cultivates a team culture that is transparent and brings out the best in people. * Project Change Management: Establishes and follows a discipline of project change control. Establishes scope and project, baselines. Evaluates progress and prepares schedule and financial forecasts. Proactively facilitates project issue and risk identification, assessment, mitigation, and tracking using standard controls. Manages decisions within the defined escalation process. Qualifications Required Basic Qualifications: * Work experience including managing small to medium business and technology projects.Extensive knowledge in the use of Project Management methodologies (agile, scrum, waterfall, etc.) * Proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and ambiguity. * Proven ability to handle large datasets and infer trends and association from such large data sets.Work experience in data analytics, pertaining to cleaning, organizing and visualization of data.Experience with R/Python/unix command line a plus Preferred Basic Qualifications: * PMP Certification or comparable equivalent Equal Opportunity Employer Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics
$87k-104k yearly est.
60d ago
Desktop Engineer (Windows)
Blue Cross and Blue Shield Association
Desktop Engineer Job in Chicago, IL
Primary Functions:
* Support the desktop environment including deployment of laptops and desktops when applicable
* Have frequent contact with end-users, peers, and managers as desktop support for service requests and on-site problem resolution
* Work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the IT Ops department
* Support the desktop environment including deployment of laptops and desktops when applicable
* Have frequent contact with end-users, peers, and managers as desktop support for service requests and on-site problem resolution
* Work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the IT Ops department
* Perform application packaging, installation, troubleshooting, incident, and request handling
* Diagnose and troubleshoot advanced computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus, and other network devices/peripherals, both remotely and on-site
* Research complex problems and coordinate with core infrastructure, application teams and vendors for service delivery enhancements, maintenance, and upgrades
* Create technical documents of implementations, break-fix solutions, etc
* Assist in creating materials for end-user frequently asked questions (FAQs)
* Own and drive implementation of new software, upgrades of existing software and procedural documentation and other projects
* Be available and responsive after hours to both end-user issues and emergency Created By: Christine Jarvis March 30, 2022 Version: 4 alerts for critical servers and applications
* Adhere to strict Change management policy to ensure timely notification, testing and approval for all system and application related changes
* Work alongside other IT teams, project managers, and business teams to ensure a great end-user experience
* Adhere to problem management practices that focus on root cause analysis and prevention of future problems
* Work closely with Information Security teams to implement security hardening and practices
* Modern Endpoint Management with Microsoft 365
* Assist in the management of Active directory on premise as well as in the cloud/Azure AD
* Manage Azure/Office 365 Users, Groups, computers
* Packaging and deployment of Software and Apps via Intune
* Deployment of Windows 10 via Intune (Auto Pilot) and SCCM
* Manage mobile devices (Android and/or iOS) using Intune
* Extensive experience supporting Windows 10 image creation, provisioning, and deployment experience
* Use major scripting or programming languages such as PowerShell, Python, JavaScript to support image deployments and automation efforts
* Support, administer and maintain Microsoft SCCM environment including developing/deploying OS images, packaging/advertising software & updates
* Support business requests for reporting out of SCCM system including software/hardware inventory, package deployment statistics, etc
* Assist in troubleshooting SCCM issues including problems with image deployment, package deployment and SCCM agent issues
Responsibilities
Responsibilities include but are not limited to:
Desktop Engineer will:
* Provide planning, installation, administration, and maintenance of all aspects of the corporate Microsoft Windows and/or Apple MacOS desktop standards
* Own the selection of the hardware platforms, and software distribution tools and patching schedules
* Package and script automation for the desktop software catalog and software deployments
* Maintain security controls on the desktop platforms using enterprise management tools
* Maintain knowledge and awareness of industry best practices with desktop standards and software package management
In this role, you will:
* Support the desktop environment including deployment of laptops and desktops when applicable
* Have frequent contact with end-users, peers, and managers as desktop support for service requests and on-site problem resolution
* Work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the IT Ops department
* Support the desktop environment including deployment of laptops and desktops when applicable
* Have frequent contact with end-users, peers, and managers as desktop support for service requests and on-site problem resolution
* Work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the IT Ops department
* Perform application packaging, installation, troubleshooting, incident, and request handling
* Diagnose and troubleshoot advanced computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus, and other networkdevices/peripherals, both remotely and on-site
* Research complex problems and coordinate with core infrastructure, application teams and vendors for service delivery enhancements, maintenance, and upgrades
* Create technical documents of implementations, break-fix solutions, etc
* Assist in creating materials for end-user frequently asked questions (FAQs)
* Own and drive implementation of new software, upgrades of existing software and procedural documentation and other projects
* Be available and responsive after hours to both end-user issues and emergency alerts for critical servers and applications
* Adhere to strict Change management policy to ensure timely notification, testing and approval for all system and application related changes
* Work alongside other IT teams, project managers, and business teams to ensure a great end-user experience
* Adhere to problem management practices that focus on root cause analysis and prevention of future problems
* Work closely with Information Security teams to implement security hardening and practices
Microsoft Windows specific responsibilities include:
* Modern Endpoint Management with Microsoft 365
* Assist in the management of Active directory on premise as well as in the cloud/Azure AD
* Manage Azure/Office 365 Users, Groups, computers
* Packaging and deployment of Software and Apps via Intune
* Deployment of Windows 10 via Intune (Auto Pilot) and SCCM
* Manage mobile devices (Android and/or iOS) using Intune
* Extensive experience supporting Windows 10 image creation, provisioning, and deployment experience
* Use major scripting or programming languages such as PowerShell, Python, JavaScript to support image deployments and automation efforts
* Support, administer and maintain Microsoft SCCM environment including developing/deploying OS images, packaging/advertising software & updates
* Support business requests for reporting out of SCCM system including software/hardware inventory, package deployment statistics, etc.
* Assist in troubleshooting SCCM issues including problems with image deployment, package deployment and SCCM agent issues
Qualifications
Required Basic Qualifications:
* Bachelor's degree in computer science or similar technical degree
* 6 years experience - Advanced Windows Desktop OS
* For Microsoft Windows specific role the following KSAs are required:• Must hold at least one Microsoft Certification (MCP, MCTS, MCDST) or enterprise Apple management (JAMF, Addigy)• Advanced Windows/MacOS Desktop OS knowledge• Advanced Knowledge of SCCM/JAMF/Addigy• Advanced Knowledge of PowerShell, AppleScript, JavaScript scripting
Preferred Basic Qualifications:
* At least one Microsoft or Apple Certification
* Extensive, hands-on experience supporting Microsoft cloud-based back-office systems including Microsoft 365
Equal Opportunity Employer
Blue Cross Blue Shield Association is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, disability, veteran status, genetic information or any other legally protected characteristics
$78k-105k yearly est.
60d+ ago
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